Phone Answering
Who Should Skip a Live Answering Service
An honest look at which Tucson businesses do not need phone answering, and which ones do.
Not every Tucson business needs a team answering its phone. Some owners are better off taking every call themselves, and it saves everyone time to say so up front.
Intelligent Office is a great solution for many owners, and we say plainly that it does not fit every business. Here are the signs that phone answering may not be right for you, and the signs that it is.
By the Numbers
Most Callers Do Not Leave a Voicemail
Moneypenny’s small business call report surveyed 300 micro businesses and analyzed call data from 10,000 businesses. It found that 69% of callers who reached voicemail hung up without leaving a message.
If you are comfortable with that, phone answering may not be for you. If it worries you, a team that answers in real time changes the math.
Not a Fit
Three Signs Phone Answering May Not Be Right for You
- You want to be the first voice callers hear. If personally answering every call is part of how you do business, a receptionist takes that away.
- You like keeping your own schedule. Owners who do not mind the occasional call going to voicemail are usually fine on their own.
- A PO box covers your needs. If you do not need a staffed front desk to accept packages and do not need meeting space, our other services are not a match either.
A Good Fit
Who Gets the Most From a Live Answering Team
Phone answering works best for owners who cannot answer while they work, such as someone with a customer in the room or a tool in hand. It also suits owners who want hours back each week and want every caller to hear a friendly, local voice.
Our team answers your business calls from 8 to 5, handles scheduling and customer intake, and passes the calls that need you straight through.
Your Control
You Still Decide Which Calls Reach You
Hiring a team does not mean giving up the relationship. You tell the receptionists which callers to put through right away, such as a long time customer, a referral partner, or a family member. Everyone else gets a friendly voice that takes the details and passes them along.
You can change those instructions whenever your business changes, and the team follows the new plan on the next call.
Human First, Technology Second
A Person Answers, and You Choose What Comes Through
Technology handles call routing, call recording, appointment scheduling, and CRM integration. A person finishes the conversation. Our receptionists screen calls, so you hear from customers and not from every sales pitch, and your customers can visit the office and meet the people who answer.
In Tucson
Where Tucson Owners Land on the Question
Tucson owners who sit at a desk most of the day and enjoy talking to every caller often do fine without us. Owners who spend the afternoon on a job site or with customers in the room usually want a team. Think about a typical Tuesday and ask how many calls went unanswered.
Getting Started
A Simple Test Before You Decide
For one week, write down every call you miss and every call that interrupts something important. At the end of the week, look at the list. If it is short, you may not need us. If it is long, a team will probably pay for itself.
If the list tells you that you are missing calls that matter, you can try the service for 30 days with a money-back guarantee. If the list is short, keep answering your own phone and spend the savings elsewhere. Either answer is a good one for your Tucson business.
Watch
Watch: Are We a Good Fit for Your Business?
This short video explains who Intelligent Office helps most and which owners are better off without us. It takes under a minute, and it is worth watching before you call.
Why Intelligent Office Tucson Is Built Around Real People
Our Tucson team answers your business calls from 8 to 5, and you are welcome to visit the office and meet the people who pick up your phone.
Sources
Moneypenny, Small Business Call Report for the voicemail hang-up figure.
