Phone Answering
Paying for Ads in Cherry Creek? Check Who Answers the Phone
How Cherry Creek businesses can make sure the clicks from last night reach a person this morning.
Cherry Creek businesses run search ads to reach shoppers and clients who browse in the evening. Owners watch the clicks, and the calls those clicks produce arrive the next morning, when the phone has to be answered.
A click on a search ad costs money whether or not anyone follows through. A call from the same ad costs the same money, and a caller who reaches voicemail has often dialed the next business on the results page before your greeting finishes. This post covers what those calls are worth, how many go unanswered, and what to put behind your ads so someone picks up.
By the Numbers
What a Click Costs and What a Call Is Worth
WordStream’s 2025 benchmarks, drawn from 16,446 US search campaigns, put the average Google Ads cost per click at $5.26 across industries. Attorneys and legal services average $8.58, home and home improvement average $7.85, and business services average $5.58. At the home improvement average, ten clicks cost $78.50 before anyone has called.
The people who call from search tend to buy. Google has reported that 40% of home services consumers who call from a search ad go on to make a purchase, and BIA/Kelsey research puts the revenue from a phone call at 10 to 15 times the revenue from a web lead. Both figures appear in Invoca’s roundup of home services statistics.
The Gap
How Many of Those Calls Get Answered
A 2024 study by 411 Locals found that small businesses fail to answer 62% of their incoming calls. Invoca reports that 18% of home services calls go unanswered on weekdays and 41% on weekends. A business that pays $7.85 for a click, earns the call, and then misses it has paid for a customer and handed that customer to whoever answers next.
The Cost You Control
A Missed Ad Call Costs More Than a Missed Referral Call
A referral caller already trusts you, so some of them leave a message and wait. An ad caller picked your number off a page of competitors, and the next number is one tap away. Every unanswered ring gives that caller time to tap it.
Cherry Creek Callers
Evening Browsing Produces Morning Calls
Cherry Creek clients browse in the evening and call the next morning. Salons, boutiques, and professional practices see ad clicks pile up after dinner and calls arrive when the day starts. A caller who clicked at 9 p.m. and dials at 8:05 a.m. wants an answer on the first ring.
Set the ad schedule to run in the evening and the answering schedule to start at 8, so clicks from the night before reach a person. Our team answers every call during business hours, and after-hours coverage is a paid add-on if you want evening calls handled.
The Solution
What Should Answer Calls From Your Ads
Intelligent Office phone answering puts a live team behind your ad number from 8 to 5. The team answers in parallel, so when an ad pushes five calls through in ten minutes, five callers reach a person. Receptionists screen calls and filter spam, and calls that hang up in under 5 seconds are not charged, which covers the robocalls a published number attracts.
Technology handles routing, call recording, appointment scheduling, and CRM integration, and a person finishes each conversation. Match your ad schedule to the hours we answer. After-hours coverage is a paid add-on, so decide whether your ads should run past 5 and add the coverage if they should.
Next Step
Three Checks Before You Raise Your Ad Budget
Call your own ad number at noon and again at 4:45 and see who answers. Compare your ad schedule to the hours someone picks up. Then ask your ad platform how many calls it recorded in a typical month and compare that number to the calls you remember answering. The difference is the money you spent on callers who never reached you.
Watch
Meet the Intelligent Assistant
Watch the Intelligent Office team introduce the Intelligent Assistant, the phone service behind the calls described in this post.
Why Intelligent Office Cherry Creek Is Built Around Real People
Intelligent Office Cherry Creek puts a live team behind your phone, and you can visit the office to meet the people who answer your calls. Your customers hear a person who knows how you want your business represented.
Sources
WordStream 2025 Google Ads Benchmarks supplies the cost per click figures. Invoca home services statistics supplies the Google, BIA/Kelsey, and weekday and weekend figures. 411 Locals supplies the 2024 unanswered call study.
