Published by Intelligent Office Lakewood
September 28, 2026
4 minute read
PHONE ANSWERING
Most Lakewood businesses answer the phone a slightly different way every time. A written script fixes that in an afternoon.
Every Lakewood business already has a call script. Yours lives in your head, changes with your mood, and disappears the day you hand the phone to somebody else.
Writing it down takes about an hour. The payoff is that any trained person can answer your line and the caller cannot tell the difference.
START HERE
Three pieces of information do the work: your business name, the name of the person speaking, and a question that hands the call to the caller. “Good morning, Sierra Plumbing, this is Dana, how can I help you today?” gives a stranger everything they need to keep talking.
Skip the menu. A caller who wanted to press buttons would have used your website. Skip the hold music on the first ring as well, since a Lakewood customer comparing three businesses will hang up and dial the next one rather than wait.
Four questions cover almost every service call: what the customer needs, where they are, how soon they need it, and the best number to reach them. Ask them in that order and you have a usable lead even if the call drops halfway through.
Add whatever your business cannot quote without. A roofer needs the age of the roof. A family law firm needs the county. An HVAC company needs to know whether the system is running at all. Write those in, and your receptionist stops guessing.
WHY IT MATTERS
You cannot hand off a phone line you have never described. A written script is the difference between taking a Friday off and checking voicemail from the parking lot at your daughter’s game.
A widely quoted study of small business call handling found roughly 62% of calls went unanswered. Almost none of those businesses were ignoring the phone on purpose. They were on a ladder, in a meeting, or already on another call.
Good scripts tell the receptionist where the edge is. Ours say which questions to answer outright, which to take a message on, and which callers to put straight through to you no matter what you are doing. You decide those rules, and you can change them by email in a morning.
Our Lakewood receptionists screen calls, so the sales pitches and the recorded warranty calls never reach your phone. Calls under 5 seconds are not charged, which covers the robocalls that hang up on themselves.
ON THE GROUND
A Lakewood trades script lives or dies on qualifying questions. Roofing, HVAC and restoration calls all need details that a general receptionist would never think to ask, and the wrong message means a truck rolls to the wrong job.
Write in the ones that matter: the age of the roof, whether the system is running, whether there is standing water, and the cross street. Our team at 225 Union Boulevard asks exactly those questions and sends the answers to your phone while the customer is still on the line.
WATCH
How an Intelligent Assistant works with your team.
TALK TO US
Live phone answering starts at $225 a month and includes a dedicated business number, a call script you approve, and messages sent to your inbox. Call our Lakewood office at 303.988.8000 or ask for a walkthrough.
| Talk to the Lakewood team |
Our receptionists work out of 225 Union Boulevard, Suite 150 at the Union Boulevard corridor near the Federal Center. They answer your business calls from 8 to 5, screen out the sales pitches, and work in parallel so two customers calling the same minute both reach a person. After-hours coverage is available as a paid add-on. Calls under 5 seconds are not charged.
Technology handles the routing, the recording and the scheduling. A person finishes the conversation, and you can come to the office and meet them.
SOURCES
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