June 8, 2025
5 min read
When Mary Block launched Mobility Plus Alpharetta, she was doing it all—selling, renting, and repairing mobility equipment and home health items, while also handling customer inquiries herself. As a locally owned and operated franchise focused on fall prevention and aging-in-place solutions, Mary’s business is deeply rooted in service and community. But in those early days, she needed help staying responsive to customers while juggling the demands of a new business.
That’s when she found Intelligent Office.
Through a local networking group, Mary connected with Richard Rehme, owner of an Intelligent Office, and discovered the power of virtual support. “At the time, we had no other employees, so the idea of help with my phones was very appealing,” she shared.
Mary started with a virtual office membership that included phone answering, mail handling, and conference room access—but it’s the phone support that quickly became indispensable. “It’s more than just answering calls,” she says. “The team at Intelligent Office actually learns the basic FAQs about our business so they can answer customer questions on the spot.”
That level of service has allowed Mary to focus on growing her business without compromising on customer experience. Today, Mobility Plus is celebrating three years in business, and the team is expanding. “There are days when all of us are with customers and the phone keeps ringing,” Mary says. “I love knowing that the phone is getting answered and not just going to voicemail.”
As her business continues to grow, Intelligent Office remains a trusted partner—offering professional support that scales with her needs. Whether she’s with a client, managing the storefront, or planning for the future, Mary knows Intelligent Office has her back.
Want to learn how Intelligent Office can support your growing business? Contact a location near you today to explore flexible virtual office solutions that help you stay professional, productive, and always connected.